Privacy Policy

1. Introduction

OneQuote ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use the OneQuote platform at one-quote.com.

2. Information We Collect

Information you provide:

• Contact details (name, email, company) when you fill in forms
• Shipment details (origin, destination, cargo type, weight) when requesting quotes
• Communications you send via our contact form

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the Platform
• Referring URLs and search terms
• Device and operating system information

3. How We Use Your Information

• To provide and improve the quote comparison service
• To respond to your enquiries and support requests
• To send you relevant updates (with your consent)
• To analyse Platform usage and improve user experience
• To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Carriers: Shipment details to retrieve quotes on your behalf
• Service providers: Hosting, analytics, and email services who process data on our behalf under strict data processing agreements
• Legal authorities: When required by law or to protect our rights

5. Cookies

We use cookies and similar tracking technologies to:

• Keep the Platform functioning correctly (essential cookies)
• Understand how users interact with the Platform (analytics cookies)
• Remember your preferences (functional cookies)

You can control cookie settings through your browser. Disabling certain cookies may affect Platform functionality.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Contact form submissions are retained for up to 2 years. Quote request data is retained for up to 90 days.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, by displaying a notice on the Platform.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
[email protected] or via our Contact Page.